About

We work to be a provider, partner, and employer that fosters choice, powers growth, and fuels positivity.

Our approach

It’s easier to grow when you feel safe, comfortable, loved, and advocated for. So we care for the whole person, providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders. With outcomes rooted in discovering and championing personal definitions of progress, our individuals, families, caregivers, and neighbors are building more and more communities people can call home.

Vision

To be America’s first choice in behavioral health and supportive living.

Mission

To provide first-class behavioral health and supportive living services by being the nation’s best employer, provider and community partner.

Values

ACE IT with FUN

Accountability

We do what we say we will do. We do not make excuses. We take wholehearted ownership of our actions and our results.

Compassion

We embrace each persons’ journey, celebrating unique perspectives and situations free of judgment.

Excellence

We grow with each other, so we proudly serve and strive to exceed the expectations of our individuals, team members, and partners.

Integrity

We don’t just talk the talk—we walk the walk. We exemplify honesty, trust, and consistency in everything we say and do.

Teamwork

We are one team. We celebrate each others’ successes and work together to overcome challenges.

Fun

We create a fun and enjoyable environment where we are free to be productive, joyful and fulfilled in our work

Our team

Our people bring together decades of experience to deliver the best physical, emotional, and mental support to those with intellectual and development disabilities (I/DD), mental illness, and co-occurring disorders.

Leadership

C. Lynn Mason

President and Chief Executive Officer

With 14 years of experience in leading healthcare services organizations, Lynn drives our vision with know-how and heart.

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Robert M. Conrad

Chief Operating Officer

As we continue to grow, Bob’s Industrial Organization Psychology background makes him the perfect champion for operational change management.

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James Standish

Chief Financial Officer

A senior financial leader with 30 years in the healthcare sector, Jim drives efficient financial operations and revenue cycle management processes.

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Dr. Scott Huntington, PHD, LPC, CSAC, ICS

Chief Clinical Officer

With his extensive background in psychology and treatment development, Dr. Huntington leads our clinical team, pushing for compliance and better outcomes.

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Larry Keeley

Chief Compliance Officer

Larry ensures every experience is not only safe, but exceeds industry standards. His 30+ years in health care drives an ongoing pursuit of quality and continuous improvement.

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Tracy L. Ward

Vice President, Talent

Tracy brings over 12 years of HR experience to the organization with a focus on recruitment retention, and engagement of top talent.

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Carol Rojahn, R. Ph

Pharmacy Director

For over 10 years, Carol has effectively led one of the nation's few I/DD focused, closed door pharmacies. Her extensive experiences and compassionate approach drive our positive medication outcomes.

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Teresa Vassar

State Director, South Carolina

With over 20 years of mental health experience, Teresa is instrumental in expanding and diversifying service offerings for the I/DD population in SC.

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Michelle Young

State Director, Illinois

With a rich mental health clinical background and over 17 years of experience, Michelle adds a focus to program operations that optimizes the clinical treatment delivered to our individuals.

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Jessica A. Zoch

State Director, Wisconsin

Jessica brings extensive community-based and residential experience to our programs in WI, operating our largest adult facility for individuals with I/DD and mental health diagnoses.

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Jennifer Blanchard

State Director, New Jersey

Jennifer leads operations in NJ with day and vocational, educational and residential programs. Substantial growth and continuous program development are on the horizon for her in the state.

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Making a tangible difference

“It’s so fulfilling to hear parents thank our team for caring for their child. This isn’t only about a job—it’s about improving the lives of others.”

Andre P

Paraprofessional & Direct Service Provider from Broadstep- IL (since 2018)

A positive team

“We help people with tasks and skills they can’t take on themselves, but our team turns these challenges into an enjoyable environment for those we serve.”

Andy M

Direct Service Provider from Broadstep -IL (since 2016)

2020 SC DSP of the Year

“I have been here for 14 years. I come back everyday because I love the kids. I am truly honored to have been selected SC DSP of the Year.”

Harriett B

Frontline Residential Specialist Broadstep-SC (since 2006)

We make an impact

“I’ve been with Broadstep for almost 15 years. And even though I don’t always get to see those we serve one-on-one, I love to see the impact of the work I do on our community.”

Jamie B

AP/AR Specialist from Broadstep-SC (since 2005)

My daily motivation

“Every day I am driven by my desire to help those in need in an empathetic and empowering way. I chose this field because I’ve personally witnessed mental health affect the wellness of those around me and wanted to help everyone have a higher quality of life.”

Kara S

Director of Community Support Program (CSP) Broadstep-WI(since 2015)

A labor of love

“I came to this company to help others and make a difference. I love that I get to do both every day.”

LaSheca C

Senior Day Training Instructor from Broadstep-IL (since 2014)

A second family

“Working with the students to set and achieve goals gives me pride in the work I do. More than that, I had no idea my students and fellow care givers would become my second family.”

Laura K

Administrative Assistant from Broadstep-NJ (since 2007)

History

Over 45 years ago, a group of mental health professionals realized quality care could not only exist, but thrive, beyond the walls of a traditional clinic. From that 24-bed start, we’ve continued to help the I/DD community explore, grow, and build the places they can call home.

1972

Named after the willow trees on the front lawn, Willowglen Academy opens its first facility in Plymouth, Wisconsin.

1987

Increasing needs for mental health services leads to expansion of Willowglen into New Jersey

1994

Willowglen expands into South Carolina.

1995

Formerly Nora-G, the Phoenix Pharmacy begins to serve the pharmaceutical needs of our community.

1999

Phoenix Care Systems, Inc. is founded as a uniting parent company for Willowglen and the Phoenix Pharmacy.

2001

To provide even more psychiatric, educational, and social services, Phoenix Care Systems acquires Bell Therapy.

2002

The Willowglen Academy grows again, this time in Illinois.

2020

Phoenix Care System becomes Broadstep to better deliver behavioral healthcare that transforms lives and serves communities.

Accreditation

We are proud to hold accreditations by both the Commission on Accreditation of Rehabilitation Facilities and the Council on Accreditation. Earning and maintaining these certifications highlights our commitment to quality, continuous improvement, and exceeding the standards set before us.

CARF

Broadstep holds the honor of a CARF gold seal of accreditation, proving our commitment to improving our services based on feedback from stakeholders and the communities we serve.

Council on Accreditation

COA partners with human service organization worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

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